CHRISTUS Medical Records

Need Your Medical Records?

CHRISTUS Health patients can request physical copies of their medical records by phone or fax by contacting a member of the Health Information Management Department.  Phone and fax numbers for the appropriate facility you received care at are listed below. A member of our Release of Information team will be glad to assist you. 

Request via fax and mail must be accompanied by your current ID and our authorization for use and disclosure of protected health information form.

You also have the option to request your medical records online. Please click the link to the right to register and/or access your facilities patient portal.

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Facilities

Louisiana 

CHRISTUS St. Frances Cabrini Hospital
3330 Masonic Dr.
Alexandria, LA 71301
318-448-6731
Fax: 318-448-6995

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Ochsner Hospital - Lake Area
524 Dr. Michael DeBakey Drive
Lake Charles, LA 70601
337-436-2511
Fax: 337-491-7545

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Ochsner Hospital - St. Patrick
4200 Nelson Road
Lake Charles, LA 70605
337-474-6370
Fax: 337-491-7545

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Shreveport-Bossier Highland Medical Center
1453 Bert Kouns Loop
Shreveport, LA 71105
318-681-5497
Fax: 318-681-5489

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

New Mexico 

CHRISTUS St. Vincent
455 St. Michael Dr.
Santa Fe, NM 85707
505-913-5320
Fax: 505-913-6497 or 505-913-6439
Email: Medicalrecords@stvin.org

Please fill out the forms below and submit via fax, email or in-person.

Request Online Medical Records through MyCHRISTUS

Request online medical records through MRO eXpress

Hours of Operation
8 a.m. - 5 p.m.

 

CHRISTUS Health
Medical Records
2669 Scenic Dr.
Alamogordo NM 88310
575-443-7800
Fax: 575-443-7823

Hours of Operation
Monday - Friday, 8 a.m. - 4 p.m.
We are open during lunch.

Processing time for request are:

  • 15 business days for legal requests
  • 15 business days for insurance/HEDIS
  • 3 days for facility

Patient requests are fulfilled while patient is in our office, unless otherwise notified that we cannot fulfill it the same day.

Record requests are processed in house. We will either mail or fax them out depending on how many pages there are.

Downloadable Forms

To request your medical records, please download and print a Patient Request form.

To authorize another party to have access to your medical records please download and print an Authorization for Disclosure of Protected Health Information form.

If you would like to have an Advanced Directive implemented please download and print an Advanced Directive form, fill it out, but do not sign it. There are notaries in our HIM department that will assist you with this at no charge.

The advanced directive in Spanish will include the same process. Please download and print this form, do not sign the document, and bring it to our HIM department to complete the notarization at no charge.

For more information please refer to our Advanced Directive Policy.

East Texas 

CHRISTUS Good Shepherd Hospital - Longview
700 E. Marshall Ave.
Longview, TX 75601
903-315-2005
Fax: 903-315-2909

Online Medical Records

Hours of operation
8 a.m. -  4:30 p.m.


CHRISTUS Good Shepherd Hospital - Marshall
811 S. Washington Ave.
Marshall, TX 75670 
903-315-2005
Fax: 903-315-2909

Online Medical Records

Not Open to the Public for In-Person Medical Records Request


CHRISTUS St. Michael Health System
2600 St. Michael Dr.
Texarkana, TX 75503
903-614-2943
Fax: 903-614-2754

Online Medical Records

 

CHRISTUS Health - Pine Street
1000 Pine St.
Texarkana, TX 75501
903-798-7104 or 903-798-7107
Fax: 903-798-7119

Online Medical Records



CHRISTUS Trinity Mother Frances Health System
 

CHRISTUS Mother Frances Hospital - Tyler
800 E. Dawson St.
Tyler, TX 75701

Request by:
Phone: 903-606-4487
Fax: 903-606-4351

You may also mail in your request to:


CHRISTUS Mother Frances Health System

Attention: Medical Records
800 E. Dawson St.
Tyler, TX 75701


CHRISTUS Mother Frances Hospital - Sulphur Springs

582 Airport Rd.
Sulphur Springs, TX 75482
903-439-4045
Fax: 903-439-4704

Hours of Operation
8 a.m. - 4:30 p.m.

South Texas 

CHRISTUS Spohn Corpus Christi – Shoreline
600 Elizabeth St.
Corpus Christi, TX 89505

Fax: 361-881-3906 

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Spohn Hospital – Beeville
1500 E. Houston St.
Beeville, TX 78102
361-354-2868
Fax: 361-358-7608

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Spohn Hospital – Alice
2500 E. Main St.
Alice, TX 78332
361-661-8594
Fax: 361-661-8595

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Spohn Hospital – Kleberg
1311 E. General Cavazos Blvd.
Kingsville, TX 78363
361-595-9738
Fax: 361-595-9695

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Spohn Hospital - South
5950 Saratoga Blvd.
Corpus Christi, TX 78414
361-985-5169
Fax: 

361-881-3906 

Online Medical Records

Offices closed to the public.

South Central Texas 

CHRISTUS Children's
333 N. Santa Rosa St.
San Antonio, TX 78207
210-704-2286
Fax: 210-766-9200

Online Medical Records

Hours of Operation
8 a.m. - 4:00 p.m.

CHRISTUS Santa Rosa Hospital - Alamo Heights
403 Treeline Park
San Antonio, TX 78209
210-294-8060
Fax: 210-766-9200

Online Medical Records

Office Closed to the Public - Please complete electronic record request with Online Medical Records link.

CHRISTUS Santa Rosa Hospital - Medical Center
2827 Babcock Rd.
San Antonio, TX 78229
210-705-6565
Fax: 210-766-9200

Online Medical Records

Office Closed to the Public - Please complete electronic record request with Online Medical Records link.

CHRISTUS Santa Rosa Hospital - New Braunfels

600 N. Union Ave.
New Braunfels, TX 78130
830-606-2193
Fax: 830-643-5102

Hours of Operation
8 a.m. - 4:00 p.m.

Online Medical Records

CHRISTUS Santa Rosa Hospital - San Marcos
1301 Wonder World Dr.
San Marcos, TX 78666
512-753-3793
Fax: 512-753-3641

Hours of Operation
8 a.m. - 4:00 p.m.

Online Medical Records

CHRISTUS Santa Rosa Hospital - Westover Hills
11212 TX-151
San Antonio, TX 78251
210-703-8600
Fax: 210-766-9200

Online Medical Records

Office Closed to the Public - Please complete electronic record request with Online Medical Records link.

Southeast Texas 

CHRISTUS Southeast Texas Hospital - St. Elizabeth
2830 Calder Ave.
Beaumont, TX 77702
409-236-7160
Fax: 409-236-8195

Online Medical Records

Hours of Operation
8 a.m. - 4:30 p.m.

CHRISTUS Southeast Texas Hospital - Jasper Memorial
1275 Marvin Hancock Dr.
Jasper, TX 75951
409-384-1988
Fax: 409-384-1991

Online Medical Records

Hours of Operation
8 a.m. - 4:15 p.m.

Frequently Asked Questions

How do I get copies of my medical records?  
In most cases, you have the right to look at or obtain a copy of medical and billing information. The actual patient (or their legal representative) must present at the facility Health Information Management Office and complete an Authorization of Uses and Disclosure of PHI Request Form and present government-issued photo identification.  As an alternative, you may electronically request your medical records by clicking on the following link.
Can someone pick up my medical records for me?  

Medical records are released to the patient of record and/or their legal representative(s). If you wish to have someone pick up your records, their name and address must be listed on the “Send/Release Information” section of the Authorization of Uses and Disclosure of PHI Request Form. They will have to present a government-issued photo identification in order to receive the records.

Will I have to pay for copies of my medical record?  

We may charge a reasonable fee for the cost of copying, supplies and/or postage. Fees are established by State and Federal Guidelines and are updated regularly.  If you have any questions, please contact us.

How long will it take to receive a copy of my medical records 

In person requests may take approximately 30 minutes depending on the number of customers waiting. For all other requests, we will respond within timeframes established by State and Federal guidelines.  If you have any questions, please contact us.

How are the records provided?  

Records will be provided to you in the format requested on the Authorization of Uses and Disclosure of PHI Request Form (i.e., paper, CD, electronic portal, email, etc.)